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The Process

Culture Work approaches client collaborations with an intentional process consisting of four stages. From building a strong foundation to sustaining positive change, our process honors your organization’s investment.

  • To build a strong foundation for successful collaboration, I’ll lead an engaging process to design a clear plan and timeline, including steps to build stakeholder trust and buy-in. 

  • We’ll meet regularly to keep lines of communications open and to overcome the unexpected. I’ll continue to assess the situation as more information emerges, and that plan we developed? We’ll revisit it as we go, adapting and clarifying things as needed to make it work in reality.

  • At the conclusion of the project, we’ll carve out space to close loops and reflect on how things went. This phase is an opportunity to celebrate successes, consider lessons learned, and build momentum for sustaining positive change. 

  • After project completion, opportunities may arise for additional support. In the past, I’ve provided consulting, follow-up facilitation, and conflict resolution services to address client needs that have emerged after a project concludes. 

Communication & Conflict

Is workplace communication floundering? Is conflict derailing work? Culture Work transforms communication breakdowns into breakthroughs to get things back on track.

  • In these sessions, we co-design a customized strategy to get a handle on your email. You will come away with a more organized inbox, more self-compassion, and tools to manage things moving forward. In this human-centered approach to email management, neurodivergence is welcomed and supported (including ADHD).

  • Through facilitation, observation, and support, these sessions enable teams to level up the quality of their communication, build trust, and move past barriers to collaboration.

  • In these sessions, managers and leaders reflect on conflict approaches, build capacity for difficult conversations, and gain the confidence to address workplace conflict in ways that strengthen team connection and cohesion.

  • This process includes 1-1 meetings with each person involved in the conflict and one or more facilitated sessions that are rooted in mutual respect, curiosity, and accountability.

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  • "I’d recommend Rebecca to everyone, especially organizations who need someone to untangle the stories that the leadership team has been telling themselves. You need someone who does this work to show you that there are alternatives to the same cyclical conversations you keep having within your team."

  • “I appreciated the space that was created for honest dialogue. We were able to move beyond surface level conversations, have healthy disagreements, and showcase our team's strength while also figuring out room to improve.”

  • "I have worked with Rebecca Marchiafava, founder of Culture Work, for many years and have been impressed with the skills she uses to facilitate challenging conversations in ways that center respect, common-ground, accountability, and growth."

  • "Our team has found ourselves resolving disputes more quickly and efficiently with added humanity. We have been able to ground ourselves more in meetings and remind ourselves to follow the guidelines we set out for our company conversations."

Culture & Operations

Are operational issues getting you down? Do you want to level up your culture strategy? Culture Work offers assessment, support, and intervention to advance your organization’s operations and culture-building efforts.

Project-based and retainer agreements are available. Learn more about retainer options here.

  • In these sessions, you will receive support in navigating workplace challenges and building your desired workplace culture.

  • Level up your operations with clear workflows that support workplace well-being and achieve organizational goals.

  • Culture assessments are a recommended best practice for maintaining healthy work environments and are an important part of strategic planning.

    Through a combination of staff interviews, surveys, and policy/procedure review, we assess your organization’s culture and deliver analysis and actionable recommendations to support your organization’s development.

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  • "We now have a clear process. As a result of Rebecca's help, we're better able to collaborate and we've minimized stress."

  • “The impact has been invaluable. Staff feel seen and heard and represented. That is huge capital that makes for a stronger staff-leadership relationship.”

  • "Rebecca brings a strength and a calmness to interactions that help to orient and prioritize especially in moments that may otherwise feel overwhelming."

  • “I always feel a sense of relief after speaking with Rebecca, that I didn't have to figure it all out on my own. Her guidance truly is priceless…and her recommendations are insightful and realistic.”

  • "It's been a great experience working with Rebecca to complete our culture assessment."